Return Policy

30-Day Return Window

You may return any product purchased from Your Vacuum Superstore within 30 days of the original purchase date for a full refund or store credit.

Return Conditions

To ensure a smooth return process, items must be:

• In unused, unopened condition
• In original packaging with all accessories and manuals included
• Accompanied by proof of purchase (receipt or order confirmation)

How to Return

In-Store Returns (Easiest Option)

Simply bring your item to our Kelowna location during business hours. Our team will process your return immediately — no questions asked.

Mail Returns

If you prefer to return by mail:

1. Contact us to initiate your return and receive return instructions
2. Securely package your item with all original contents
3. Ship to the address provided
4. Customer is responsible for return shipping costs
5. We recommend using a trackable shipping method

Refund Options

You choose how you'd like to receive your refund:

• Original Payment Method: Refund processed to your original form of payment within 5–7 business days of receiving the returned item.
• Store Credit: Receive immediate store credit to use on your next purchase.

No Restocking Fees

We do not charge restocking fees on any returns. Your satisfaction is more important to us than fees.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or full refund, and we will cover all return shipping costs for damaged or defective items.

Warranty Service

Many of our products come with manufacturer warranties. For warranty service or repairs, please contact us and we'll help coordinate with the manufacturer or handle the service in-house when applicable.

Exchanges

We're happy to help with exchanges. Simply return your original item and place a new order for the product you'd prefer. If returning in-store, we can process the exchange immediately.